Your details stay for your stair check.
This notice explains what the Shoe Hole website collects, why we need it and the choices you have. Last updated 26 August 2026.
When you ask for a quote
The quote page sends the details you choose to provide directly to Shoe Hole. We need your name, email address, postcode and whether you want a photo or video stair check. A phone number, full address, preferred video time and neighbour interest are optional at this stage.
If you choose a photo check, you can privately upload a wide view of the stairs and a cupboard, side or underside view. These pictures can contain details about your home, so they are kept in private storage and used only to assess the stair arrangement, reply with a quote and manage any work you later choose to book.
We do not make customer stair photos public or use them for advertising without appropriate permission. If you do not have both pictures yet, you can send your contact details first and we will explain exactly what is still needed.
How the form is protected
Cloudflare Turnstile runs a short anti-spam check when you submit the form. Cloudflare provides the website hosting, private photo storage and enquiry database used to receive your request safely. The form creates a Shoe Hole reference so a retry does not create the same enquiry twice.
Anonymous website analytics
If you choose “Allow analytics”, we use Google Analytics to understand visits, useful pages, general traffic sources and steps such as starting or completing the quote journey. We do not send your name, email, phone number, postcode, street address, customer reference, photo names, photos or the text you type into the quote form to Google Analytics.
Advertising storage and personalised advertising remain switched off. You can choose “No thanks” and the analytics tag will not load. You can change your choice at any time using the “Privacy choices” button.
Google explains how it uses information from sites using its services in its business data privacy notice.
Cookies and local storage
We store your analytics choice in your browser so we do not ask on every page. If you allow analytics, Google Analytics may set first-party cookies such as _ga to distinguish one anonymous browser from another.
Questions or deletion requests
Email myshoehole@gmail.com if you want to ask what we hold about an enquiry, correct it or request deletion. We will only retain enquiry and customer information for as long as it is genuinely needed for the service, records and legal obligations.